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Important Customer InformationYOUR QUESTIONS ANSWERED
1. Can I be sure that my order and personal details will be secure?A: Greenerair Ltd is a SECURE SHOPPING GUARANTEED SITE. We utilise the industry-standard Sockets Layer (SSL) technology to encrypt all your personal information, including debit or credit card numbers, names and addresses. The encryption process takes the charachters you enter and converts them into code that can be securely transmitted over the internet. In the event of unauthorised use of your debit or credit card, most banks and card issuers either cover all the charges that result from fraululent use, or they limit your liability to just £50.00 Should you still be unsure about sending your debit or credit card details over the internet, we will happily accept payment by cheque, postal order or via direct bank transfer. Feel free to contact us on Tel: 07805 223 057 or email us at sales@greenerair.co.uk 2. What payment methods will you accept?A: For your convenience, we at Greenerair Ltd accept payments via an number alternative means. These include Visa, MasterCard, Switch, Solo, Delta as well as personal and bank or building society cheques. You could also pay by direct bank transfer or via Paypal.
3. Do your product prices includes VAT (Value Added Tax)?A: All prices displayed for products are inclusive of VAT. 4. How much will I be charged for Postage & Packaging?A: All orders, no matter how big, carry a low, one-off charge for Postage & Packaging of £9.99 including VAT. 5. What is your shipping policy?A: It is our aim to despatch all orders received before 15:00 hrs on a given day from our distribution centre on the following working day. For deliveries to a UK address, delivery time is between 1-3 working days. This includes: England, Northern Ireland, Scotland and Wales. All items delivered will be dispatched using a courier service so you should ensure that someone is available at the delivery address to sign for the product. All deliveries are made within normal working hours. Special or urgent deliveried can be arranged at an extra cost on request. Please contact us at logistics@greenerair.co.uk We will deliver to the cardholders address unless delivery to an alternative shipping address is requested. You may be contacted and asked to provide copies of utilities bills and/or ID documents in order to help prevent frauldulent use of credit cards. As a new customer, we will ship to a secondary address only if you can prove your link with this address. Existing customers can use out auto Log in function to auto-fill details and save time. Credit cards are verified against billing address, so if necessary, please give details of seperate shipping address. 6. Our 100% satisfaction guarantee and money back promise.A: If for any reason you are not entirely happy with any product that you buy from Greenerair Ltd just send it back within 14 days of the delivery date (the day on which the product was delivered/signed for) and we will be happy to exchange it for an item of equivalent value or give you a credit against any item of higher value. If you cannot find any other item that you would like, we will refund the value of the item less the actual delivery cost* and a re-stocking charge equal to 20% of the order value. This is in addition to the excellent manufacturers guarantees, and of course does not affect your statutory rights in any way. To qualify for this extra guarantee you must notify us via telephone on 07805 223 057 within the 14 days that you wish to do so and the goods must be returned unused (at your expense), in good re-saleable condition including original undamaged packaging and with the original delivery note. Please return them securely re-packed to: Greenerair Ltd, We advise you to take out insurance for the return delivery as items not received in re-saleable condition will not be eligible for either an exchange or refund. Damaged goods must be notified to us within 7 days of delivery and are not covered by this guarantee. *This charge will be the actual costs of delivery. This depends on the weight and size of the goods ordered and in most cases will be higher than the delivery cost charged on the order. In the case of orders for heavy, bulky items delivered on pallets the actual cost could be as high as £90. 7. How to order online?A: Find what your looking for:
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8. Our returns policy.Lost & Missing Deliveries If you have recently placed an order and you think the delivery of your item/items is overdue, you can enquire about the status of your order by logging on to Your Account on the left menu and inputting your username and password. Cancelling an item To cancel or change an order before it has been dispatched please contact us on 07805 223 057. If your order has not yet been shipped, the order will be cancelled as per your request with no additional charge to you. If you were charged for the product your credit card will be credited. You will receive an email confirmation upon our cancellation of the order. Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products. Returning an item Since 31 October 2000 UK consumers now have the right to cancel their order within a "cooling off period" which lasts 7 days from the day after taking delivery. Cancellation must either be in the form of facsimile, email or letter and sent to our address as listed on the contact page of this website. If you cancel your order under these provisions then you will be responsible for returning the goods to us in good condition or alternatively you will be responsible for our costs in recovering the goods. The customer must make sure the goods remain undamaged and unused. Once you have contacted us to confirm you wish to cancel the contract, please package the relevant item securely and send it to us with the delivery slip so that we receive it within seven working days of the date that the item was delivered to you. It is your responsibility to ensure that returned goods reach us in re-saleable condition. They should be well packed and sent to: Greenerair Ltd, We suggest that you take out carrier insurance because if the goods do not arrive in re-saleable condition no refund will be made. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost. You should be aware that once we begin the delivery process, you would be liable for postage and packaging costs*. Once the goods have been returned and verified to be in an unused condition, your credit card will be credited for the purchase price less our original shipping costs to you. *This charge will be the actual costs of delivery. This depends on the weight and size of the goods ordered and in most cases will be higher than the delivery cost charged on the order. In the case of orders for heavy, bulky items delivered on pallets the actual cost could be up to £90. Defective items You can always return items if they are defective. Occasionally a product is damaged in transit or is not working properly. We ask that you inspect your package as soon as possible after receipt for shipping damage and to see that the item works properly. If your item appears to be damaged in transit please report it, if possible, to the person who delivered it. Then call our Customer Service for a replacement on 07805 223 057. If your item showed no shipping damage but is not working properly notify our Customer Service department and describe what is wrong. We will discuss your options for reshipment of a replacement item as well as arrange the pickup of the defective item. Any initial defects must be reported to us within 72 hours of item receipt via phone or email. If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us. 9. Your UK Statutory Rights.A: Under UK Consumer Law these include the following: 1 - Where the goods are returned due to being faulty the consumer is entitled, under the Sale of Goods Act 1979 (as amended), to return the goods within a reasonable time after purchase and claim a full refund plus any other losses that have been incurred as a direct result of faulty goods being supplied, such as the costs of postage. 2 - Where faulty goods are returned the refurbishment charge, and/or delivery charges cannot be deducted from the consumers' refund. 3 - Additionally under the new Consumer Protection (Distance Selling) Regulations October 2000 you have the unconditional right to cancel an order. The law says that:
10. How do I contact Greenerair Ltd.A: If you have any questions in relation to any of the detail and information provided on this website, your dealings with this website; us here at Greenerair Ltd, or you are simply looking for some help and advice, then please feel free to contact us at support@greenerair.co.uk or via any of the contact methods on our contact page. |
