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Important Customer Information
YOUR QUESTIONS ANSWERED
1. Can I be sure that my order and personal details will be secure?
2. What payment methods will you accept?
3. Do your product prices include VAT (Value Added Tax)?
4. How much will I be charged for Postage & Packaging?
5. What is your shipping policy?
6. Our 100% satisfaction guarantee and money back promise.
7. How to order online?
8. Our returns policy.
9. Your UK Statutory Rights.
10. How do I contact Greenerair Limited?
1. Can I be sure that my order and personal details will be secure?
A: Greenerair Limited is a SECURE SHOPPING GUARANTEED SITE. We utilise the industry-standard Sockets Layer (SSL) technology to encrypt all your personal information, including debit or credit card numbers, names and addresses. The encryption process takes the characters you enter and converts them into code that can be securely transmitted over the internet.
In the event of unauthorised use of your debit or credit card, most banks and card issuers either cover all the charges that result from fraudulent use, or they limit your liability to just £50.00
Should you still be unsure about sending your debit or credit card details over the internet, we will happily accept payment by cheque, postal order or via direct bank transfer. Feel free to contact us at sales@greenerair.co.uk
2. What payment methods will you accept?
A: For your convenience, we at Greenerair Limited accept payments via a number alternative means. These include PayPal (Visa, MasterCard, Switch, Solo, Delta) as well as personal and bank or building society cheques. You could also pay by direct bank transfer or via PayPal.
3. Do your product prices include VAT (Value Added Tax)?
A: All prices displayed for products are inclusive of VAT.
4. How much will I be charged for Postage & Packaging?
A: All orders, no matter how big, carry a low, one-off charge for Postage & Packaging of £9.99 including VAT, for UNITED KINGDOM main-land deliveries only. INTERNATIONAL deliveries may attract a suppliment, depending on the product and Country of destination. Please refer to the INTERNATIONAL DELIVERY SUPPLIMENT section under Products tab, or contact us by Telephone or email-on+44(0)2380739981 or info@greenerair.co.uk
5. What is your shipping policy?
A: It is our aim to despatch all orders received before 15:00 hrs on a given day from our distribution centre on the following working day. For deliveries to a UK address, delivery time is between 1-3 working days. This includes: England, Northern Ireland, Scotland and Wales. All items delivered will be dispatched using a courier service so you should ensure that someone is available at the delivery address to sign for the product/s.
All deliveries are made within normal working hours. Special or urgent deliveries can be arranged at an extra cost on request. Please contact us at service@greenerair.co.uk or +44(0)2380739981
We will deliver to the cardholders address unless delivery to an alternative shipping address is requested. You may be contacted and asked to provide copies of utilities bills and/or ID documents in order to help prevent fraudulent use of credit cards. As a new customer, we will ship to a secondary address only if you can prove your link with this address.
Existing customers can use our auto Log in function to auto-fill details and save time. Credit cards are verified against billing addresses, thus if necessary, please give full details of separate shipping address.
6. Our 100% satisfaction guarantee and money back promise.
A: If for any reason you are not entirely happy with any product that you buy from Greenerair Limited just send it back within 14 days of the delivery date (the day on which the product was delivered/signed for) and we will be happy to exchange it for an item of equivalent value or give you a credit against any item of higher value.
If you cannot find any other item that you would like, we will refund the value of the item less the actual delivery cost* and a re-stocking charge equal to 20% of the order value.
This is in addition to the excellent manufacturers’ guarantee, and of course does not affect your statutory rights in any way.
To qualify for and avail of this extra guarantee you must notify us that you wish to do so by email to service@greenerair.co.uk within the 14 day period. The goods must be returned unused (at your expense), in good re-saleable condition including original undamaged packaging and with the original delivery note. Please return them securely re-packed to:
Greenerair Limited
THOLA HOUSE
12 Amberley Close
North Baddesley
Southampton, HANTS
SO52 9HG, UNITED KINGDOM
We advise you to take out insurance for the return delivery as items not received in re-saleable condition will not be eligible for either an exchange or refund.
Damaged goods must be notified to us within 7 days of delivery and are not covered by this guarantee. Please see below section for damaged goods and returns policy.
*This charge will be the actual costs of delivery. This depends on the weight and size of the goods ordered and in most cases will be higher than the delivery cost charged on the order. In the case of orders for heavy, bulky items delivered on pallets the actual cost could be as high as £90.
7. How to order online?
A: Find what your looking for:
· type a keyword in the Quick search box on the left of each page
· simply browse the product overview pages
Learn all about the product:
· see the pictures in the product overview pages
· read further details about each the product
· click any links on the right of the page or above the product description for further info
Select the product:
· click the "Order" button to place the product in your shopping basket
· either complete your purchase from the shopping basket page or click back to carry on shopping
Buy the product:
· choose your shipping and payment method
· sign in using your customer number and password or complete the invoice address details
· tell us where to deliver it to if different from the invoice address
· fill in your payment details
· check your order
· click the "order" button to complete the transaction
· Remember, all your personal information is protected by the Greenerair Limited privacy policy.
Let us do the rest.....
· we’ll send you an email confirming the details of your order
· you can check the status of your order at any time by logging in to Your Account on the left menu
8. Our returns policy.
Lost & Missing Deliveries
If you have recently placed an order and you think the delivery of your item/items is overdue, you can enquire about the status of your order by logging on to Your Account on the left menu and inputting your username and password or email service@greenerair.co.uk
Cancelling an item
To cancel or change an order before it has been dispatched please contact us on service@greenerair.co.uk
If your order has not yet been shipped, the order will be cancelled as per your request with no additional charge to you. If you were charged for the product your credit card will be credited. You will receive an email confirmation upon our cancellation of the order. Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products.
Returning an item
Since 31 October 2000 UK consumers now have the right to cancel their order within a "cooling off period" which lasts 7 days from the day after taking delivery. Cancellation must either be in the form of facsimile, email or letter and sent to our address as listed on the contact page of this website. If you cancel your order under these provisions then you will be responsible for returning the goods to us in good condition or alternatively you will be responsible for our costs in recovering the goods. The customer must make sure the goods remain undamaged and unused.
Once you have contacted us to confirm you wish to cancel the contract, please package the relevant item securely and send it to us with the delivery slip so that we receive it within seven working days of the date that the item was delivered to you. It is your responsibility to ensure that returned goods reach us in re-saleable condition. They should be well packed and sent to:
Greenerair Limited
THOLA HOUSE
12 Amberley Close
North Baddesley
Southampton, HANTS
SO52 9HG, UNITED KINGDOM
TEL: +44(0)2380 739981
email: service@greenerair.co.uk
We suggest that you take out carrier insurance because if the goods do not arrive in re-saleable condition no refund will be made.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.
You should be aware that once we begin the delivery process, you would be liable for postage and packaging costs*. Once the goods have been returned and verified to be in an unused condition, your credit card will be credited for the purchase price less our original shipping costs to you.
*This charge will be the actual costs of delivery. This depends on the weight and size of the goods ordered and in most cases will be higher than the delivery cost charged on the order. In the case of orders for heavy, bulky items delivered on pallets the actual cost could be up to £90.
Defective items
You can always return items if they are defective. Occasionally a product is damaged in transit or is not working properly. We ask that you inspect your package as soon as possible after receipt for shipping damage and to see that the item works properly. If your item appears to be damaged in transit please report it, if possible, to the person who delivered it. Then contact our Customer Service department for a replacement on service@greenerair.co.uk
If your item showed no shipping damage but is not working properly notify our Customer Service department and describe what is wrong. We will reply on your options for re-shipment of a replacement item as well as arrange the pickup of the defective item. Any initial defects must be reported to us within 72 hours of item receipt via email.
If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us.
9. Your UK Statutory Rights.
A: Under UK Consumer Law these include the following:
1 - Where the goods are returned due to being faulty the consumer is entitled, under the Sale of Goods Act 1979 (as amended), to return the goods within a reasonable time after purchase and claim a full refund plus any other losses that have been incurred as a direct result of faulty goods being supplied, such as the costs of postage.
2 - Where faulty goods are returned the refurbishment charge, and/or delivery charges cannot be deducted from the consumers' refund.
3 - Additionally under the new Consumer Protection (Distance Selling) Regulations October 2000 you have the unconditional right to cancel an order. The law says that:
· You must inform us within seven working days starting with the day on which they are delivered.
· You must ensure that you take reasonable care of goods and return them to us.
· We must refund the money as soon as possible and at the latest within 30 days of receiving written notice of your decision to cancel.
· You may only be charged at most for the cost of returning goods.
10. How do I contact Greenerair Limited?
A: If you have any questions in relation to any of the detail and information provided on this website, your dealings with this website; us here at Greenerair Limited, or you are simply looking for some help and advice, then please feel free to contact us at service@greenerair.co.uk or via any of the contact methods on our contact page. We undertake to respond to your enquiry within 24 hours.
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